Rolling out Coaching Culture across the organization

Client

The client is a leading provider of smart and sustainable vertical mobility solutions for buildings of all sizes, types, and forms. They have state-of-the-art transit management systems support efficient and comfortable movement across buildings and infrastructure networks.

Needs

The client’s top leadership had experienced coaching and found it transformative. They now wanted to roll out coaching as a culture across senior and mid-level leadership. The client had two needs:

• To build internal coaches
• To develop talent through coaching

Approach

Program designing
We designed the Leader as a Coach program for developing coach-leaders within the organization. While for developing high-potential employees, we rolled out a leadership coaching program at scale.

Leader as a Coach Training

• 30 Hour program
• Conducted virtually on the Meeraq Platform
• Practice spaces to help leaders work on skills learnt
• In-class and Post-class opportunities to ignite self-reflection

1:1 Leadership Coaching for Hi-Pot employees​

• Developed a panel of 29 ICF certified Coaches to deliver the intervention from a global network of 1000+ coaches ​
• Coachee ratio maintained at 1:5 to 1:10 only
• Personal Scorecard to measure individual coachee progress

Quick Stats
Trained 100+ leaders to act as internal Coaches​
Coached 200+ managers over a period of 4 months​

• Knowledge assessment: to measure conceptual understanding
• Impact journaling: to capture impact on the individual given the transformative nature of the program

Impact

Leader as a coach : ​

• Helped create Coaching as a Culture and demystify coaching within the company ​
• Empowered leaders with coaching skills that help them communicate better in various formal and informal platforms​

1:1 Coaching:​
In a feedback survey, the client recorded the following:

• 34% of employees said coaching has had a direct impact on their work productivity and helped them become efficient in their personal lives
• 15% of employees said that coaching helped them introspect, become self-aware and work towards their progress
• 14% employees said that coaching helped then in better Time Management and Planning

The Leader as a Coach program is consistently run every year for new leaders coming in the system​.

The 1:1 Leadership Coaching for High Potential employees has been restarted for a fresh batch of 200+ managers.​

Creating Coach Leaders – propelling towards the moonshot

Client

The client is a multinational technology company that makes enterprise tech and business tools for the banking and finance sector.

Needs

The client has identified a vision of 10x growth in its valuation and doubling in revenues before the end of this decade to become a billion-dollar company. They committed to achieving this growth while also becoming a Great Place To Work certified organization. They wanted to leverage coaching as a tool to fire up their growth.

Approach

Program designing
We co-created a program with the client to solve for their challenges through kindling a coaching culture in the organization. This included 1:1 coaching to leaders and training them in coaching skills to create cascade effects through the organization.

We deployed Meeraq’s Leader as a Coach certification program with an additional module of mentorship skills. The solution was designed to fit in with other components of the client’s overall program to launch themselves towards their stated growth vision. The program included:

• In-person training by an experienced MCCP coach
• Practice spaces to help leaders work on skills
• Structured opportunities to ignite self-reflection
• Pre and post work for self-learning on the Meeraq platform

Audience: 50 leaders (including the CXO layer) subsequently extended to 175 leaders

Impact measurement tools

• Knowledge assessment: to measure conceptual understanding
• Impact journaling: to capture impact on the individual given the transformative nature of the program

Testimonial

While the Intervention is still underway, a resounding testimonial of its reception is that after the completion of the first batch of CXOs – the client requested the program be delivered for more of its leaders, leading to an increase of 250% in the total batch strength for the program, and putting the number at 175 leaders across the client’s organization.

Nurturing Coaching Culture for an Indian Conglomerate

Client

The client is an Indian multinational conglomerate with a market capitalization of 300 Billion USD. It offers products and services in over 150 countries, and has operations in 100 countries across six continents.

Needs

As part of the initiative to kindle coaching culture across its group companies, the client organization wanted to offer coaching and coach training to its employees. They were looking for:

• An internationally acclaimed training program to upskill leaders with coaching skills
• Executive coaching for Top and Mid-level leaders

Approach

Coach Training:
We offered our 60 Hour, ICF Approved, Level 1 Coaching Certification Program. This program was being offered to leaders from across the Group Companies. These leaders were typically at the CXO level and were nominated by their organizations.

The program included the following components

• Virtual learning sessions delivered by top faculty
• Mentor coaching
• Peer coaching
• Self-learning on the Meeraq Platform
• Mock Online test
• Coaching opportunity with Non-profit professionals

Audience: Trained and Certified 50+ CXO level leaders across the conglomerate

Executive Coaching:

A total of 15+ coaches coached 40+ senior leaders across the group companies.
We offered the client our Coach-as-a-Service platform on subscription. Via this platform, the client tracks the progress of its overall executive coaching program at the group level. The platform includes session scheduling, attendance tracking, and coaching progress and impact tracking services.

Impact

All the leaders who went through the program, found the program beneficial for themselves first, and then for their teams, as they were able to implement their learnings with them.

Leaders felt changes at personal and professional level and the same was confirmed by their teams and families.

The leaders coached Non-profit volunteers as part of the program which created a ripple impact outside the client’s system, into civil society.

Our Level 1 Program is part of the client’s University calendar and sits alongside programs offered by Harvard, INSEAD, IIMs etc. 

This program runs every year, with new leaders opting for it, and is creating awareness about coaching within the client’s system.