July 16, 2024

                                                  Client

The client is a leading financial services provider specializing in a wide range of lending solutions focusing on offering accessible and flexible credit options, including personal loans, two-wheeler loans, and business financing, aimed at empowering individuals and businesses.

Client is set to launch an initiative of assigning Buddies to new joiner to enhance engagement, reduce attrition by 2%, and improve onboarding experiences. These Buddies need to be trained in predefined competencies to ensure newcomers feel welcomed, comfortable seeking guidance, and inspired to find solutions

Approach

• We designed a 1-day training intervention for the client’s nominated buddies, starting with pre-study with  FGDs and stakeholder interviews to contextualize the program.
  
  The training focused on key competencies such as

  • Active listening
  • Creating safe spaces
  • Building trust and relationships
  • Empathy,
    and
  • Clarifying the role of a buddy.

  Pre & Post Assessment were designed to ensure the needle movement.
  
  Post-program touchpoints were incorporated to help participants reflect on their learnings, share experiences of applying them, address challenges, and troubleshoot effectively.

  Quick Stats:

  • Participants : 50
  • Number of Batches : 2
  • Interacted with people from other departments. Maintaining a balance between active listener and speaker

Impact

Post Program Assessments findings state that

• Buddies excel in building genuine connections with new hires, fostering a sense of camaraderie and trust
• Buddies demonstrate the art of effective communication, guiding new employees in navigating professional conversations.
• Buddies showcase a problem-solving mindset, assisting new hires in navigating challenges and finding solutions.
• Additionally, they promoted diversity and inclusion by helping employees recognize and overcome biases, ensuring everyone felt valued
• Participants displayed higher percentage increase of 8% in Overcoming Bias post the program

Participants feedback & ratings