July 16, 2024

Client

The client is a pioneering force in aviation and is committed to providing unmatched air travel experiences. It has a rich legacy spanning nine decades, prioritizing safety, reliability, and customer satisfaction. It is the second largest airline in India in terms of passengers carried. Through innovation and dedication, the airlines aim to inspire travelers worldwide while contributing to the growth of the global aviation industry

Needs

The client wanted a program for their leaders to build a culture of Leader as a Coach. Leaders needed training to develop a coaching mindset and effectively fulfill coaching responsibilities. The organization sought a program to support leaders in conducting performance conversations and provide regular feedback to their teams.

Approach

Program Design:

•  We designed and executed a program titled ‘Manager as a Coach’.
•  This program was aimed at fostering a coaching mindset.
•  The program covered essential aspects such as establishing a foundation of trust and safety, practicing empathetic listening, and utilizing curious questioning techniques.   
• Managers learnt to employ coaching techniques to empower team members, encouraging collaborative discovery and unlocking their potential to solve problems and enhance their skills.

The program structure included:

• Pre and Post questionnaires
• Virtual Learning Sessions
• 1:1 Laser Coaching Sessions    
• Learning nudges for 10 months 

Program Delivery:
The program was delivered in Meeraq’s signature 4+2 model of virtual delivery. 
All delivered at scale and seamlessly on our LXP tech platform.  ​

Quick Stats:
Audience: Jun-Mid-Level
Total participants: 842
Total no. of batches: 37
Total Training sessions: 4 sessions each batch
Total no. of coaching sessions: 871

Impact

To capture learner engagement, pre and post assessment forms were shared.
It was observed that on an average the participant awareness levels increased 7.75%.

The program helped create Coaching as a Culture and demystify coaching within the company.  

It Empowered leaders with coaching skills that helped them communicate better at various formal and informal platforms.

The Program garnered an impressive 71% NPS, indicating a resounding approval from the participants.