July 16, 2024

Client

A leading American healthcare products company headquartered in Northfield, Illinois, with a significant presence in Pune, India. As one of the largest suppliers of medical and surgical products, the organization is committed to delivering high-quality healthcare solutions globally.

With organizational growth came an expanded set of expectations for mid-level managers. Beyond operational responsibilities, managers were required to influence decisions, manage complex stakeholder interactions, and drive measurable outcomes.

The organization sought a structured development program to strengthen managerial effectiveness across key areas:

• Influencing and stakeholder communication
• Decision-making capabilities
• Driving accountability within teams
• Navigating challenging conversations

The overarching objective was to enable managers to lead high-performing teams and contribute more effectively to business outcomes.

Approach

Meeraq designed a comprehensive learning journey focused on real-world application and sustained behavioral change.

Program Design:

• Four in-person modules, supported by pre-work and stakeholder interviews to ensure contextual relevance
• Integrated action coaching sessions between modules to reinforce application in day-to-day roles
• Anchored in Kirkpatrick Level 3, with a focus on measurable behavioral outcomes

Core Learning Areas:

• Driving Accountability: Application of situational leadership frameworks to enhance delegation and ownership
• Influencing & Storytelling: Structured frameworks to strengthen stakeholder communication and data-driven storytelling
• Decision-Making: Use of practical models such as Pareto analysis, paired comparison analysis, and Six Thinking Hats
• Unlocking People Potential: Coaching techniques, conversational intelligence, and active listening to improve feedback and team development

Impact

The program resulted in measurable improvements across critical managerial capabilities:

• 21% of participants demonstrated up to a 69% improvement in driving accountability
• 11% of participants showed up to a 60% improvement in storytelling for stakeholder influence
• 11% of participants recorded up to a 60% improvement in expectation setting and feedback

The program achieved an overall Net Promoter Score (NPS) of 71/100, indicating strong participant satisfaction.

Participant Feedback:
“The best part was the mocks, practice, and activities. The session was full of energy.”