July 16, 2024

                                                  Client

The client is a global B2B sales enablement and revenue acceleration company with over 25 years of experience in delivering technology-driven sales solutions. With a presence across 5 continents and 50+ countries, the organization has influenced over $7 billion in client revenue. Their services encompass intelligent data solutions, demand generation, sales training, and retail enablement. Recognized as a Great Place to Work, the company boasts a diverse team of over 4,000 professionals.​

The client aimed to conduct a leadership offsite for 35 senior leaders across Levels 1 to 5. The need was to shift from service delivery to outcome delivery, address legacy processes, and foster cross-functional alignment. Priorities included enhancing customer retention, building agile, high-performing teams, reinforcing a People First culture, and driving sustained behavioral change that delivers business impact.

Approach

To co-create a high-impact experience, we began with a comprehensive pre-diagnostic phase involving stakeholder interviews with members of the Top Leadership, as well as N-1 and N-2 leaders.

Through co-creation with the client, we designed a 1.5-day offsite using the LAP model (Learning, Actioning, Progress Check-in) to sustain behavioral shifts.

Program Design & Delivery

The offsite experience was crafted to foster deep reflection, shared purpose, and actionable outcomes through a blend of engaging methodologies:

• Experiential learning sessions
• Open Space Technology (OST) for collaborative exploration
• Conversation Café to surface real challenges and insights
• Guided reflections and small group work
• Action planning and commitment setting

Core Themes Explored

• Managing unconscious biases
• Releasing emotional baggage and silos
• Building authentic connections
• Embracing organizational change
• Strengthening value chain collaboration
• Enhancing customer delight​

Impact

The offsite sparked meaningful conversations and created a shared language for change.

 Leaders left with:

• Greater awareness of personal and systemic blockers
• A renewed sense of ownership toward cross-functional goals
• Clear next steps to translate insight into sustained action.

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