Unlocking Trust to Ignite Team Unity: An Offsite Experience
Case Study
Unlocking Trust to Ignite Team Unity: An Offsite Experience
July 16, 2024
Client
The Client is a Fortune 100 global biopharmaceutical company with a legacy of over 170 years, is known for its groundbreaking research and development in vaccines, oncology, cardiovascular health, and rare diseases.
Needs
In the Specialized Functions department, the Functional Head has identified a serious lack of trust and siloed working, which are creating major barriers to collaboration and overall team effectiveness. To address this critical challenge, the Client plans to organize a one-day offsite in Srinagar for the team, aiming to build trust, break down silos, work cohesively and align the team around shared goals for stronger collective performance.
Approach
To drive real connection and change, we facilitated a 1-day experiential offsite—no presentations, just deep engagement through activities, dialogue, and reflection.
The focus was on
-
- Co-creating a shared vision for the team
- Building deeper trust and understanding
- Gaining awareness of current working patterns
- Team reflecting on what it takes to become one cohesive unit.
- Committing to clear individual and team actions
- Defining simple rituals to foster a positive team culture
The offsite was anchored in the LAP framework, with Action Coaching and Progress Check-ins to sustain behavioral shifts.
A pre-program diagnostic—featuring a Trust Perception Survey and individual interviews to deeply understand existing team dynamics—helped ground the experience in the team’s lived reality.
Impact
The offsite delivered exceptional results, reflected in a perfect NPS score of 100. The data-driven, customized design made the experience deeply relevant and personal, helping participants connect with each other and the team’s purpose in a meaningful way.
A key breakthrough was the shared realization that trust is built through deeper personal connection and alignment on a common vision.
Powerful conversations, real-life scenarios, role plays, and 1:1 feedback sparked genuine reflection, sustained engagement, and created lasting shifts in mindset and behavior.
It was visible that the participants were finding it comfortable talking to each other openly
Participants feedback & ratings
