Unlocking the Future of Performance Conversations at Scale
Client
The client is a member company of a world-renowned group of companies. It is India’s leading enabler of connectivity and communication solutions for businesses.
Needs
The client was moving away from a traditional style of having performance conversations. It wanted managers to learn how to have ‘enabling’, ‘nurturing’, and ‘exploratory’ (coaching like) conversations to make the PA more effective.
Approach
Program designing
We co-created the program with the client to help managers (N-1 layer downwards) learn how to have coaching-like conversations in the context of performance conversations.
This included:
- Orientation Webinars
- Bite-sized learning sessions,
- 1:1 laser coaching
- Pre and Post questionnaires
- Community engagement
Program Delivery
The program was delivered in Meeraq’s signature 4+2 model of virtual delivery.
All delivered at scale and seamlessly on our platform.
This model of delivery helped participants integrate the learning through practice and feel ready to apply it to their work context.
Quick Stats:
330 leaders
10 Batches
40 Learning Sessions
660 1-1 Coaching sessions
Impact
Measurement
To capture learner engagement, post every session, engagement feedback forms were shared where participants were asked to rate 3 engagement parameters on a scale of 1 to 5.
Average rating received for ‘New knowledge gained’: 4.8/5
Average rating received for ‘Interactivity in the session’: 4.8/5
Average rating received for ‘Query resolution’: 4.9/5
97% learners said Yes, they would be able to implement what they learnt in session in their day to day work life
Overall program impact:
Positive movement of 0.4 points made in identified 4 categories on a scale of 5
(The categories were:
- Foundation of Coaching
- Listening with empathy
- Asking questions with curiosity
- Action planning and support)
With an overall NPS of 80, the program received a resounding thumbs up from the participants
