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Case Study Nurturing Coaching Culture for an Indian Conglomerate June 29, 2023 Client The client…
Coaching has an impact on Individual, Team, and Organizational performance. Equipping leaders at all levels with coaching skills is critical to building a culture of feedforward conversations for continuous learning and growth. What works for an individual may not work for another, hence creating a culture where each employee is treated as an individual, and is heard and respected, leads to team and organisational success.
Erstwhile organizations operated primarily on a tell method or follow-the-leader method. Employees were told by their leaders what to do and how to do it. In today’s time the ‘tell’ method of functioning could be ineffective. What in-turn needs to be adopted is the ‘ask’ method of adult learning.
A coaching culture is about nurturing and developing talent to unfurl their potential. A culture that offers a safe space for communication, and builds trust, enhances creativity, nurtures interpersonal skills, and facilitates continuous learning, all of which result in an engaged and energized workforce.
Organizations with an active coaching culture have more engaged and empowered employees. These employees feel a connect with the organization and tend to have a longer work tenure.
Creating a coaching culture builds learning agility in an organization and creates resilience in the workforce to face challenges.
Successful coaching cultures are born out of strong leadership team buy-in. Our three-step approach to help orgnizations build a coaching culture begins with working with the leadership team. We help then become aware of the existing everyday culture of the organization that is seen and observed. This is done through Pre-Implementation surveys across all levels. To find alignment between the ‘versions of culture’ that each individual leader in the leadership team might implicitly harbour, and create a cohesive vision for what the organization’s culture ought to be, we help leaders bring awareness to their individual visions for the organization through one-on-one conversations with external coaches.
Once an awareness of the extant culture of the organization, and the personal vision of the leader gets created, the leadership team understands the alignments required to be created for achieving the business objectives and growth.
Through coaching and coach training, leaders, managers, and employees begin benefiting from coaching across organization. We help organizations implement a coaching culture via the following three modalities:
Through their coaching expertise, they help leaders experience the benefits of coaching, helping them on their developmental journey while also becoming ambassaors of coaching in the organization. Meeraq has a history of coaching leadership in India as the largest coaching company in the country. We have coached thousands of leaders across Corporates, Conglomerates, MNCs, Start-ups, and Non-profits.
Certified internal coaches become the anchors for the organization’s enterprise to establish coaching as a culture. We offer Internal Coach Training Certification program for building internal coaches. Our experience of having trained 2000+ coaches across the globe, with many of them successfully gaining their credential from the International Coaching Federation, makes our coach trainings among the best in the world.
Meeraq’s Leader as Coach offerings are designed to seed coaching skills and mindsets across the organization. We offer two different programs under this category:
Case Study Nurturing Coaching Culture for an Indian Conglomerate June 29, 2023 Client The client…
Case Study Rolling out Coaching Culture across the organization June 29, 2023 Client The client…
Case Study Creating Coach Leaders – propelling towards the moonshot June 29, 2023 Client The…
The client is a leading Indian e-commerce company with more than 200 million registered customers, 150 million products, and 36,000 employees.
The client profiled its leadership and identified specific Areas of Development including:
Program designing
We designed the program under three phases:
The following program components were designed to implement the DTB Phases:
Program designing
Participant Feedback:
Overall Impact Metric
Average rating of: 4.5 / 5
We have partnered with the client yet again to offer the Leadership Development Program to a fresh batch of women leaders in 2023.
The client was showcased in The Leadership Factories of India, a study conducted in 2023 that recognized organizations with the best leadership development processes and was featured in the Economic Times. This included the work that Meeraq did with the client.
The client is a leading provider of smart and sustainable vertical mobility solutions for buildings of all sizes, types, and forms. They have state-of-the-art transit management systems support efficient and comfortable movement across buildings and infrastructure networks.
The client’s top leadership had experienced coaching and found it transformative. They now wanted to roll out coaching as a culture across senior and mid-level leadership. The client had two needs:
Program designing
We designed the Leader as a Coach program for developing coach-leaders within the organization. While for developing high-potential employees, we rolled out a leadership coaching program at scale.
Leader as a Coach Training
1:1 Leadership Coaching for Hi-Pot employees
Quick Stats
Trained 100+ leaders to act as internal Coaches
Coached 200+ managers over a period of 4 months
Leader as a coach :
1:1 Coaching:
In a feedback survey, the client recorded the following:
The Leader as a Coach program is consistently run every year for new leaders coming in the system.
The 1:1 Leadership Coaching for High Potential employees has been restarted for a fresh batch of 200+ managers.
The client is a multinational technology company that makes enterprise tech and business tools for the banking and finance sector.
The client has identified a vision of 10x growth in its valuation and doubling in revenues before the end of this decade to become a billion-dollar company. They committed to achieving this growth while also becoming a Great Place To Work certified organization. They wanted to leverage coaching as a tool to fire up their growth.
Program designing
We co-created a program with the client to solve for their challenges through kindling a coaching culture in the organization. This included 1:1 coaching to leaders and training them in coaching skills to create cascade effects through the organization.
We deployed Meeraq’s Leader as a Coach certification program with an additional module of mentorship skills. The solution was designed to fit in with other components of the client’s overall program to launch themselves towards their stated growth vision. The program included:
Audience: 50 leaders (including the CXO layer) subsequently extended to 175 leaders
While the Intervention is still underway, a resounding testimonial of its reception is that after the completion of the first batch of CXOs – the client requested the program be delivered for more of its leaders, leading to an increase of 250% in the total batch strength for the program, and putting the number at 175 leaders across the client’s organization.
The client is an Indian multinational conglomerate with a market capitalization of 300 Billion USD. It offers products and services in over 150 countries, and has operations in 100 countries across six continents.
As part of the initiative to kindle coaching culture across its group companies, the client organization wanted to offer coaching and coach training to its employees. They were looking for:
Coach Training:
We offered our 60 Hour, ICF Approved, Level 1 Coaching Certification Program. This program was being offered to leaders from across the Group Companies. These leaders were typically at the CXO level and were nominated by their organizations.
The program included the following components
Audience: Trained and Certified 50+ CXO level leaders across the conglomerate
Executive Coaching:
A total of 15+ coaches coached 40+ senior leaders across the group companies.
We offered the client our Coach-as-a-Service platform on subscription. Via this platform, the client tracks the progress of its overall executive coaching program at the group level. The platform includes session scheduling, attendance tracking, and coaching progress and impact tracking services.
All the leaders who went through the program, found the program beneficial for themselves first, and then for their teams, as they were able to implement their learnings with them.
Leaders felt changes at personal and professional level and the same was confirmed by their teams and families.
The leaders coached Non-profit volunteers as part of the program which created a ripple impact outside the client’s system, into civil society.
Our Level 1 Program is part of the client’s University calendar and sits alongside programs offered by Harvard, INSEAD, IIMs etc.
This program runs every year, with new leaders opting for it, and is creating awareness about coaching within the client’s system.